{"id":5177,"date":"2023-10-12T09:30:34","date_gmt":"2023-10-12T09:30:34","guid":{"rendered":"https:\/\/www.lansitec.com\/?p=5177"},"modified":"2025-09-02T05:02:21","modified_gmt":"2025-09-02T12:02:21","slug":"online-issues-troubleshooting-guide-for-lora-lorawan-gateway","status":"publish","type":"post","link":"https:\/\/www.lansitec.com\/th\/blogs\/\u0e04\u0e39\u0e48\u0e21\u0e37\u0e2d\u0e01\u0e32\u0e23\u0e41\u0e01\u0e49\u0e44\u0e02\u0e1b\u0e31\u0e0d\u0e2b\u0e32\u0e2d\u0e2d\u0e19\/","title":{"rendered":"\u0e04\u0e39\u0e48\u0e21\u0e37\u0e2d\u0e01\u0e32\u0e23\u0e41\u0e01\u0e49\u0e44\u0e02\u0e1b\u0e31\u0e0d\u0e2b\u0e32\u0e2d\u0e2d\u0e19\u0e44\u0e25\u0e19\u0e4c\u0e2a\u0e33\u0e2b\u0e23\u0e31\u0e1a LoRa\/LoRaWAN Gateway"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"5177\" class=\"elementor elementor-5177\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2173ec1 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2173ec1\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-326b461\" data-id=\"326b461\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9c67f9e elementor-widget elementor-widget-heading\" data-id=\"9c67f9e\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Troubleshooting Logic<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f4bacc5 elementor-widget elementor-widget-image\" data-id=\"f4bacc5\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"801\" src=\"https:\/\/www.lansitec.com\/wp-content\/uploads\/2023\/09\/Picture1.png\" class=\"attachment-large size-large wp-image-5182\" alt=\"Online Issues Troubleshooting Guide for LoRa\/LoRaWAN Gateway\" title=\"\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8870c44 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8870c44\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5f70694\" data-id=\"5f70694\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-134740a elementor-widget elementor-widget-heading\" data-id=\"134740a\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Check Hardware<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-30a7b44 elementor-widget elementor-widget-text-editor\" data-id=\"30a7b44\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li>The device is fully charged or the battery is fresh. Power is enough.<\/li><li>The device is on. Power On\/Off normal.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2453022 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2453022\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-8ab5d98\" data-id=\"8ab5d98\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5812896 elementor-widget elementor-widget-heading\" data-id=\"5812896\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Check Network<\/h3>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4247ac2 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4247ac2\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-8a775e6\" data-id=\"8a775e6\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-09513e9 elementor-widget elementor-widget-heading\" data-id=\"09513e9\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Device to LoRa Gateway<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5a0730a elementor-widget elementor-widget-text-editor\" data-id=\"5a0730a\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ol><li>Whether it is too far away from the LoRa Gateway?<\/li><li>Whether there are many obstacles like buildings between the device and the LoRa Gateway?<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-07c9ccb elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"07c9ccb\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a2c6751\" data-id=\"a2c6751\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-379ea98 elementor-widget elementor-widget-heading\" data-id=\"379ea98\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">LoRa Gateway to NS<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e007a92 elementor-widget elementor-widget-text-editor\" data-id=\"e007a92\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>LoRa Gateway&#8217;s backhaul works and can connect to NS.<br \/><strong><b>NS<\/b><\/strong>: Network Server<br \/><strong><b>AS<\/b><\/strong>: Application Server<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-fafd985 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"fafd985\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-df34f22\" data-id=\"df34f22\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b505814 elementor-widget elementor-widget-heading\" data-id=\"b505814\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Check Settings<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a1ba277 elementor-widget elementor-widget-heading\" data-id=\"a1ba277\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Device Settings<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c2b7aed elementor-widget elementor-widget-text-editor\" data-id=\"c2b7aed\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li>Band setting&#8212;US915 Band1, or Band2, EU868, AU915, AS923, CN470, etc.<\/li><li>Correct DevEUI, AppEUI, AppKey<\/li><li>Activation method: OTAA or ABP<\/li><li>Working mode: Class A, B, or C<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ca453ef elementor-widget elementor-widget-heading\" data-id=\"ca453ef\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">LoRa Gateway Settings<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fa68ca8 elementor-widget elementor-widget-text-editor\" data-id=\"fa68ca8\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ol><li>The band Setting is the same as the device.<\/li><li>Both uplink and downlink frequency need to be checked if configurable.<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-eddc6cb elementor-widget elementor-widget-image\" data-id=\"eddc6cb\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t<figure class=\"wp-caption\">\n\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"538\" src=\"https:\/\/www.lansitec.com\/wp-content\/uploads\/2023\/09\/Picture2.png\" class=\"attachment-large size-large wp-image-5183\" alt=\"Figure 1: LoRa Gateway Uplink and Downlink Frequency Settings\" title=\"\">\t\t\t\t\t\t\t\t\t\t\t<figcaption class=\"widget-image-caption wp-caption-text\">Figure 1: lora gateway uplink and downlink frequency settings<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-22fc207 elementor-widget elementor-widget-text-editor\" data-id=\"22fc207\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Sample downlink frequency error log (RAK LoRa Gateway, from Status &gt; System Log)<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5007dc2 elementor-widget elementor-widget-code-highlight\" data-id=\"5007dc2\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"code-highlight.default\">\n\t\t\t\t\t\t\t<div class=\"prismjs-default copy-to-clipboard \">\n\t\t\t<pre data-line=\"\" class=\"highlight-height language-javascript line-numbers\">\n\t\t\t\t<code readonly=\"true\" class=\"language-javascript\">\n\t\t\t\t\t<xmp>JSON down: {\"txpk\":{\"imme\":false,\"rfch\":0,\"powe\":14,\"ant\":0,\"brd\":0,\"tmst\":529433988,\"freq\":868.3,\"modu\":\"LORA\",\"datr\":\"SF9BW125\",\"codr\":\"4\/5\",\"ipol\":true,\"size\":17,\"data\":\"IIGnZovqWxtmZOspdqLH0jE=\"}} \nWed Apr 14 10:15:15 2021 user.err lora_pkt_fwd[1631]: ERROR: Packet REJECTED, unsupported frequency - 868300000 (min:890000000,max:975000000) <\/xmp>\n\t\t\t\t<\/code>\n\t\t\t<\/pre>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-618ae35 elementor-widget elementor-widget-text-editor\" data-id=\"618ae35\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>3. The gateway points to the correct NS and the port is correct.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b40fc8e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b40fc8e\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b44f313\" data-id=\"b44f313\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-69c4013 elementor-widget elementor-widget-heading\" data-id=\"69c4013\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">NS Settings <\/h4>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-34f5803 elementor-widget elementor-widget-text-editor\" data-id=\"34f5803\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ol><li>Configure the correct DevEUI, AppEUI, and AppKey.<\/li><li>Configure the correct LoRa Gateway ID.<\/li><li>Gateway profile\/configuration is correct, like the Enabled Channels.<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4922071 elementor-widget elementor-widget-image\" data-id=\"4922071\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t<figure class=\"wp-caption\">\n\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"929\" height=\"491\" src=\"https:\/\/www.lansitec.com\/wp-content\/uploads\/2023\/09\/Picture3.png\" class=\"attachment-large size-large wp-image-5184\" alt=\"Figure 2: ChirpStack Gateway Profile Setting\" title=\"\">\t\t\t\t\t\t\t\t\t\t\t<figcaption class=\"widget-image-caption wp-caption-text\">Figure 2: chirpstack gateway profile setting<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-85ac5f6 elementor-widget elementor-widget-text-editor\" data-id=\"85ac5f6\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>4. The device profile is correct, like the <a href=\"https:\/\/www.lansitec.com\/th\/\u0e25\u0e2d\u0e23\u0e32\u0e27\u0e31\u0e19\/\">LoRaWAN<\/a> MAC version(1.0.2), Regional Parameters Revision(B).<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-71f056e elementor-widget elementor-widget-image\" data-id=\"71f056e\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t<figure class=\"wp-caption\">\n\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"919\" height=\"668\" src=\"https:\/\/www.lansitec.com\/wp-content\/uploads\/2023\/09\/Picture4.png\" class=\"attachment-large size-large wp-image-5185\" alt=\"Figure 3: ChirpStack Device Profile Setting\" title=\"\">\t\t\t\t\t\t\t\t\t\t\t<figcaption class=\"widget-image-caption wp-caption-text\">Figure 3: chirpstack device profile setting<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a666249 elementor-widget elementor-widget-text-editor\" data-id=\"a666249\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>5. The LoRa Gateway can get online on the NS.<\/p><p>6. This device has NOT got Online on another NS. If this device&#8217;s DevEUI, AppEUI, AppKey have been registered to another NS, remove it.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-29caf03 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"29caf03\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-131337a\" data-id=\"131337a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-180dcfd elementor-widget elementor-widget-heading\" data-id=\"180dcfd\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Check the Packets<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-152e766 elementor-widget elementor-widget-heading\" data-id=\"152e766\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Check the LoRa Gateway Debug logs or Packets<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8346c11 elementor-widget elementor-widget-text-editor\" data-id=\"8346c11\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ol><li><strong>MultiTech gateway<\/strong>: \u00a0Check console-&gt; LoRaWAN-&gt;Packets<\/li><\/ol><p>LoRa Gateway: MultiTech<br \/>Network Settings&gt; LoRa Mode&gt; Network Server<br \/>Gateway console-&gt; LoRaWAN-&gt;Packets<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d23f86b elementor-widget elementor-widget-image\" data-id=\"d23f86b\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t<figure class=\"wp-caption\">\n\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"563\" src=\"https:\/\/www.lansitec.com\/wp-content\/uploads\/2023\/09\/Picture5.png\" class=\"attachment-large size-large wp-image-5186\" alt=\"Figure 4: MultiTech Gateway Join Request and Join Accept Packets\" title=\"\">\t\t\t\t\t\t\t\t\t\t\t<figcaption class=\"widget-image-caption wp-caption-text\">Figure 4: multitech gateway join request and join accept packets<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8379ecc elementor-widget elementor-widget-text-editor\" data-id=\"8379ecc\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>2. <a href=\"https:\/\/store.rakwireless.com\/collections\/lorawan-complete\" rel=\"nofollow noopener\" target=\"_blank\"><strong>RAK gateway<\/strong><\/a>: Check Console&gt; Status&gt; System Log and LoRa Packet Logger<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-27b8ce4 elementor-widget elementor-widget-image\" data-id=\"27b8ce4\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t<figure class=\"wp-caption\">\n\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"760\" src=\"https:\/\/www.lansitec.com\/wp-content\/uploads\/2023\/09\/Picture6.png\" class=\"attachment-large size-large wp-image-5188\" alt=\"Figure 5: RAK LoRa Gateway Packet log\" title=\"\">\t\t\t\t\t\t\t\t\t\t\t<figcaption class=\"widget-image-caption wp-caption-text\">Figure 5: rak lora gateway packet log<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-10152bc elementor-widget elementor-widget-text-editor\" data-id=\"10152bc\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>3. Make sure there are uplink packets from this device.<\/p><p>4. Check whether there are any downlink errors. If the Join Accept packet encounters a downlink error, for example, &#8216;packet rejected&#8217;, the device will\u00a0not be able to join the network successfully.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d5f81e1 elementor-widget elementor-widget-heading\" data-id=\"d5f81e1\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Check the LoRaWAN frames of the LoRa Gateway on the NS<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0790663 elementor-widget elementor-widget-text-editor\" data-id=\"0790663\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ol><li>ChirpStack NS: check the <a href=\"https:\/\/www.lansitec.com\/th\/\u0e40\u0e01\u0e15\u0e40\u0e27\u0e22\u0e4c\/\">Gateways<\/a> -&gt; Select the LoRa Gateway -&gt;<br \/>Live <a href=\"https:\/\/www.lansitec.com\/th\/\u0e25\u0e2d\u0e23\u0e32\u0e27\u0e31\u0e19\/\">LoRaWAN<\/a> frames.<\/li><li>NS should receive the Join Request from this device and reply with Join Accept.<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-327cabc elementor-widget elementor-widget-image\" data-id=\"327cabc\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"490\" src=\"https:\/\/www.lansitec.com\/wp-content\/uploads\/2023\/09\/Picture7.png\" class=\"attachment-large size-large wp-image-5189\" alt=\"Figure 6: Join Request and Join Accept Packets on ChirpStack NS\" title=\"\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1aadb61 elementor-widget elementor-widget-heading\" data-id=\"1aadb61\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Try another LoRa Gateway<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5620d8d elementor-widget elementor-widget-text-editor\" data-id=\"5620d8d\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>If the Join Request and Join Accept packets are both seen, but the issue is persisting, suggest try to connect this device to this NS through another <a href=\"https:\/\/www.lansitec.com\/gateways\/\"><strong>LoRa Gateway<\/strong><\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Troubleshooting Logic Check Hardware The device is fully charged or the battery is fresh. Power is enough. The device is on. Power On\/Off normal. Check Network Device to LoRa Gateway Whether it is too far away from the LoRa Gateway? Whether there are many obstacles like buildings between the device and the LoRa Gateway? LoRa&hellip;&nbsp;<a href=\"https:\/\/www.lansitec.com\/th\/blogs\/\u0e04\u0e39\u0e48\u0e21\u0e37\u0e2d\u0e01\u0e32\u0e23\u0e41\u0e01\u0e49\u0e44\u0e02\u0e1b\u0e31\u0e0d\u0e2b\u0e32\u0e2d\u0e2d\u0e19\/\" rel=\"bookmark\">\u0e2d\u0e48\u0e32\u0e19\u0e40\u0e1e\u0e34\u0e48\u0e21\u0e40\u0e15\u0e34\u0e21 \u00bb<span class=\"screen-reader-text\">\u0e04\u0e39\u0e48\u0e21\u0e37\u0e2d\u0e01\u0e32\u0e23\u0e41\u0e01\u0e49\u0e44\u0e02\u0e1b\u0e31\u0e0d\u0e2b\u0e32\u0e2d\u0e2d\u0e19\u0e44\u0e25\u0e19\u0e4c\u0e2a\u0e33\u0e2b\u0e23\u0e31\u0e1a LoRa\/LoRaWAN Gateway<\/span><\/a><\/p>","protected":false},"author":1,"featured_media":5179,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"neve_meta_sidebar":"","neve_meta_container":"","neve_meta_enable_content_width":"","neve_meta_content_width":0,"neve_meta_title_alignment":"","neve_meta_author_avatar":"","neve_post_elements_order":"","neve_meta_disable_header":"","neve_meta_disable_footer":"","neve_meta_disable_title":"","footnotes":""},"categories":[37],"tags":[270,15],"class_list":["post-5177","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-press-release","tag-bluetooth-alarm-gateway","tag-lorawan"],"_links":{"self":[{"href":"https:\/\/www.lansitec.com\/th\/wp-json\/wp\/v2\/posts\/5177","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.lansitec.com\/th\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.lansitec.com\/th\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.lansitec.com\/th\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.lansitec.com\/th\/wp-json\/wp\/v2\/comments?post=5177"}],"version-history":[{"count":0,"href":"https:\/\/www.lansitec.com\/th\/wp-json\/wp\/v2\/posts\/5177\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.lansitec.com\/th\/wp-json\/wp\/v2\/media\/5179"}],"wp:attachment":[{"href":"https:\/\/www.lansitec.com\/th\/wp-json\/wp\/v2\/media?parent=5177"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.lansitec.com\/th\/wp-json\/wp\/v2\/categories?post=5177"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.lansitec.com\/th\/wp-json\/wp\/v2\/tags?post=5177"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}