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Shipping Process

Before buying Lansitec products, please be informed on our shipping process:

Table of Contents

C&F

It is available for any country. It might be the fastest and cheapest way, but it requires extra actions and extra fees from customer’s side.

  1. Materials preparation
    3-5 working days needed for standard samples. Any customization timeline will be discussed case by case

  1. Shipment from Nanjing to our logistics partner in Hong Kong
    2-3 days for the materials to arrive in Hong Kong

  1. The materials go through export customs clearance in Hong Kong and the international shipment (DHL, UPS, or FedEx)
    Export customs clearance is a matter of hours. At this moment you will receive the tracking code for the international shipment. Generally 3-10 days are required for the products to arrive, based on the destination country.

  1. The materials are received by the customs of the destination country
    We will notify you in advance for you to prepare the necessary documentation. Please note that any import duties, taxes, or customs fees required by your country are the customer’s responsibility.

  1. You have to pay taxes at the local customs in order to let the forwarder finish the delivery process
    Each country has different policy and tax system. we recommend you to check online what are the local tax rates. Please consider our products follow this HS code: 8517629990

  1. You receive the products
    We will continue to support you during the installation, configuration and usage of our devices

DDP

This service is generally available for the following destinations: EU, UK, USA, Canada, Australia, New Zealand, Japan, Singapore, South Korea.

It might be slower and more expensive than C&F, but it requires no actions from you.

  1. Orderpreparation
    3-5 working days needed for standard samples. Any customization timeline will be discussed case by case

  1. Shipment from Nanjing to your company
    7-20 working days for the materials to arrive at final destination. Import customs clearance and applicable duties/taxes are handled as part of the service.

  1. You receive the products
    We will continue to support you during the installation, configuration and usage of our devices

Direct pickup from our factory using your forwarder

This is available, but please note that our products cannot be shipped by air inside China mainland. Our products can only be forwarded from Hong Kong.

We offer free shipment to HK for samples.

Damages

In case of damages, we generally can replace the products for free.

We need you to send us the pictures of the damaged devices.

In case the damage is in the electronic part, we might ask you to ship us back the product for internal check (we cover the fee).

For more details, please refer to the warranty terms: Warranty – Lansitec

All the content above might change, so please always confirm your requirements with us before proceeding.